Rossendales Limited

Rossendales Limited is a UK debt collection company. Companies House records it as an Active private limited company under the Marston Holdings group corporate address; the FCA register records it as no longer authorised since 31 January 2019.

Who they are

Rossendales Limited is registered in England and Wales (Companies House number 01501584) with its current registered office at 77 Shaftesbury Avenue, 3rd Floor, London, W1D 5DU. Companies House records its incorporation date as 12 June 1980 under the original name Glovebarn Limited, with subsequent renaming through Rossendale Holdings Limited (1980), Rossendale CB Limited (1994), and the current Rossendales Limited (2003). Companies House records two SIC codes for the firm: 82911 (Activities of collection agencies) and 84230 (Justice and judicial activities), reflecting a combined debt-collection and enforcement-agent footprint. The complaints contact email recorded on the firm’s FCA register entry uses the marstonholdings.co.uk domain, indicating the firm sits within the Marston Holdings group.

Regulatory status

The FCA Financial Services Register records Rossendales Limited (Firm Reference Number 703362) as “No longer authorised” with effect from 31 January 2019 per its FCA register entry. The firm remains an Active company at Companies House. Where Rossendales group activity now constitutes enforcement-agent work, that activity falls outside the FCA’s consumer-credit framework and is regulated under the Tribunals, Courts and Enforcement Act 2007, the Taking Control of Goods Regulations 2013, and the Taking Control of Goods (Fees) Regulations 2014 (see the regulatory framework summary in the Newlyn entry above for the equivalent reference points). Individual enforcement agents acting on warrants must hold a current certificate issued by a County Court; you can search the Certificated Bailiffs register maintained by HM Courts and Tribunals Service at certificatedbailiffs.justice.gov.uk.

How they may contact you

Where Rossendales or any other firm in the Marston Holdings group has been instructed to enforce a warrant against you, the typical first step is a Notice of Enforcement sent by post giving you at least seven clear days’ notice before an enforcement agent can attend your address. The notice must specify the warrant details, the amount owed, the issuing court or local authority, and the contact information for the firm acting on the warrant. Always check the Notice of Enforcement against the issuing court or original creditor (for example the local authority for council-tax warrants) to confirm it is genuine before responding. For non-enforcement debt collection contact, contact typically comes by letter, phone, text message, or email.

Your rights if they contact you

If an enforcement agent attends your address under the Taking Control of Goods Regulations 2013, peaceable entry rules apply: enforcement agents acting on most warrants cannot force entry to a residential property on a first visit and cannot enter through a window. Certain categories of goods are “protected goods” that an enforcement agent is not entitled to take, including items necessary for the basic domestic needs of the household and tools and equipment needed for your work up to a value cap set in the Regulations. You can ask the enforcement-agent firm to make a Controlled Goods Agreement allowing you to keep your goods while paying off the debt. If you are in vulnerable circumstances such as serious illness, bereavement, or financial hardship, you can ask the firm and the original creditor to pause enforcement. If you believe an enforcement agent has acted unlawfully, you can complain to the firm, to the original creditor, and to your Member of Parliament; for council-tax warrants you can also escalate to the Local Government and Social Care Ombudsman. Where any underlying debt is a regulated consumer-credit debt, FCA CONC rules apply to the original creditor’s conduct (not to the enforcement activity itself), and you can refer a complaint about the original creditor to the Financial Ombudsman Service free of charge.

Where to get free help

You do not need to deal with an enforcement agent visit or notice alone. Free, confidential debt help is available from regulated UK debt charities and from Citizens Advice. Speaking to a debt adviser is free and will not affect your credit file, and many advisers can liaise with enforcement-agent firms on your behalf.

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